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With the help of some user-friendly software and a comprehensive staff training initiative, Parrish Medical Center in Titusville, FL, has dramatically reduced its medical necessity write-offs while improving customer service.
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When the access director asked her what shed like to do, Tara Tinsley, CHAM, access supervisor in the emergency department at Childrens Health System in Birmingham, AL, opted to take on the task of access department trainer, revamping the position into a proactive, hands-on job far different from the way it had been done in the past.
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Educating the public, keeping customers informed, and enlisting volunteers to serve as patient liaisons and advocates are the three main components of an ambitious campaign by Baptist Memorial Health Care in Memphis that aims to reduce emergency department overcrowding.
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Access managers continue to debate the intricacies of the Emergency Medical Treatment and Labor Act, despite the publication of an EMTALA final rule on Sept. 9, 2003, by the Centers for Medicare & Medicaid Services.
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Think beyond the patient when SARS is suspected; JCAHO quality reports available on Internet; Grievance vs. complaint clarified in SHCA guide
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About a year ago, Tara Tinsley, CHAM, access supervisor and department trainer for Childrens Health System in Birmingham, AL, says she came up with the idea of having separate policies and procedures for the various access areas.
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Newbornsinfants younger than 28 days of ageare particularly challenging to emergency medicine physicians. The most important tool for recognizing a newborn with a problem or potential problem is a strong foundation of knowledge about normal infant rashes, feeding patterns, and expected variations. The authors review common newborn problems with an emphasis on normal variations and deviations that require a more thorough evaluation.
